How RPA and BPM Work Together for Digital Transformation
In July, Appian announced its partnership with Blue Prism. This allows Appian, as the Digital Transformation Platform, to take its enterprise application integration further with legacy IT systems, as well as automate repetitive work.
Blue Prism’s virtual workforce provides a flexible way to work with technologies that have limited-to-no modern integration capabilities. What was previously only possible by a human manually logging into legacy systems and completing an activity can not only now be automated, but the automation can also be exposed for Appian to consume and orchestrate as part of the overall digital transformation journey.
This partnership enhances Appian’s integration capabilities to reach into every IT system in your organization. While Appian is used as a strategic digital transformation platform in an organization, Blue Prism can work alongside to provide the tactical advantage in order to automate repetitive activities (such as reading Excel documents or PDFs) and digitize the integration with legacy and ‘black box’ IT systems.
How does it work?
In Blue Prism, human interaction with software can be defined in the form of a digital flowchart. When executed, Blue Prism follows and performs defined steps, mimicking the act of a human. This is a powerful feature that can be exploited to work with systems that are otherwise considered ‘black box’ (allowing no automated means of integration, such as a COBOL system that has no integration capabilities other than logging into the terminal directly via an emulator).
Appian provides the ability to quickly build powerful enterprise applications through its low-code platform capabilities. Appian also has built-in capabilities to automate work through its Rules Engine combined with straight-through-processing capabilities. Appian can now take this one step forward by calling into Blue Prism to perform areas of activities that can mimic repetitive human activities and improve standardization, governance and auditability.
For the two systems to talk to each other, Appian provides a connector for Blue Prism (available free from the Appian AppMarket) that enables Blue Prism processes to be triggered from within Appian’s workflow. The connector also allows for data to be passed into Blue Prism as context for it to perform the necessary work. Users can now add work to the Blue Prism queue and monitor the status of the work directly within Appian.
Integrating the Blue Prism Robotic Process Automation (RPA) metrics along with Appian’s Business Process Management (BPM) metrics can open up new areas of improvement within the organization. Appian’s analytics & reporting can now slice and dice the data in multiple dimension to provide a deeper insight into the process automation and better understanding of optimizing and managing exceptions.
Exceptions in Blue Prism can be handled by Appian as an actionable activity. This allows for monitoring the performance of exception handling, the frequency and SLA’s can be defined by combining the nature of exception along with the details (such as SLA’s based on Exception type, Customer type, process type and many more).
To summarize, invest time in leveraging the strengths of the two technologies. If you are an Appian customer, look for areas where Blue Prism RPA can add value to enhance your integration and automate repetitive work. If you are a Blue Prism customer, Appian is the technology to have if you are embarking on an enterprise digital transformation journey. Check out our resource center to learn how the two technologies working together have increased efficiency, decreased complexity and enhanced customer experiences.
This blog post was republished from LinkedIn Pulse.