forrester report - insurance agency portals

Forrester’s evaluation of Insurance Agency Portals examines the capabilities of vendors with an understanding that to remain competitive, insurance agents need technological capabilities that enable omnichannel delivery, intelligently automate sales and marketing and workflows, and provide operational agility in a continuously evolving digital insurance marketplace.

Appian is a Leader in the report, receiving the highest scores in the Strategy and Current Offering categories, with Forrester noting:

“Appian is a good fit for global insurers that are looking to quickly provide their agencies with enhanced omnichannel capabilities, advanced analytics, recommendation engines, and intelligent automation.”

Read the report to understand why insurers looking to provide their agents with the digital capabilities they need to service their customers should look for a solution provider that can:

  • Digitize the policy lifecycle.
  • Provide a 360-degree view of customers.
  • Deploy AI to enhance agent capabilities.