“Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. CIOs must identify and act upon digital government strategies and plans that can lead to future positive outcomes regardless of the uncertainty.” In this report, Gartner offers government technology leaders options through the use of scenario planning.

In many cases, governments will expand the role of digital technologies in service delivery post pandemic. Read this report to learn how CIOs leading the transition to digital government through the COVID-19 pandemic can:

  • Mitigate risk and close performance gaps in applications or services that were quickly deployed during the crisis by conducting security and CX audits.
  • Embrace digital transformation and accelerate the adoption of new technologies.
  • Advance automation progress within their organizations by launching an agile automation program that uses RPA, iPaaS, iBPMS and low-code platforms.

Gartner, Post Pandemic Scenarios: The Future of Digital Government Transformation, Dean Lacheca, Bill Finnerty, Rick Howard, Arthur Mickoleit, Andrea Di Maio, 9 June 2020