This Gartner report evaluates 14 CRM Customer Engagement Center (CEC) vendors.

Learn why Appian has been included in Gartner’s CRM Customer Engagement Center Magic Quadrant.

Appian invites you to download this complimentary report and explore:

  • How a CRM CEC can help increase engagement and transform customer experience
  • What key capabilities a CRM CEC should possess and how those capabilities improve business outcomes for all types of organizations
  • How Appian’s differentiators benefit organizations looking for a scalable, heavy case-management-centric solution

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, Simon Harrison, 11 June 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.