For years, consumers have complained that payer directories were inaccurate, out of date, and generally hard to use. At first, healthcare payers responded by putting their paper directories online; members could digitally see their provider options, but often the online directory data was incorrect.

In this analyst report written by IDC and sponsored by Appian, see how a digital transformation platform can be the key for finding a solution that can:

  • Reduce the risks of costly fines
  • Improve member satisfaction
  • Both draw new, and retain current, members