Sprint

Sprint (NYSE: S) is a communications services and cellular telephone provider that creates better ways to connect its customers to the things they care about most. Sprint is widely recognized for engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States for leading brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless.

Business Challenge

Sprint desired a low-code platform that would enable rapid digital “test and learn” opportunities across the business with minimal upfront investment.

Appian Solution

Sprint piloted their first enterprise solution on Appian’s application platform by implementing a new business model to enable customers to quickly and easily upgrade their existing mobile device at the location of the customer’s choice. “Sprint Direct2You” brings the same store experience into a customer’s home or office. With Appian, Sprint was able to get this new line of service up and running in just 3 weeks, and scaled nationwide in under two quarters. Sprint is also using Appian to accelerate its ambitious Network Densification program, and to streamline its wireline infrastructure to reduce systems complexity and cost.