Enterprise Rent-A-Car

Enterprise Holdings Inc., the largest car rental service provider in the world measured by revenue, employees and fleet, operates the Enterprise Rent-A-Car, Alamo Rent-A-Car and National Car Rental brands and has more than 72,000 employees. The company and its affiliate Enterprise Fleet Management accounted for $15.4 billion in revenue and operated 1.3 million vehicles throughout the world in fiscal 2012.

Business Problem

For a company with such market dominance, finding new revenue streams is essential for growth. When Enterprise decided to increase its outreach to the corporate vanpool market, it sought the most advanced technology available for its new Enterprise Rideshare business line to ensure maximum operational efficiency and the highest levels of customer service.

Appian Solution

Enterprise is a long-time Appian client, with previous deployments for its IT Service Desk and Vehicle Maintenance Accounts Receivables. “We adopted Appian’s platform for Enterprise Rideshare because it combines the best of business process management, business collaboration, mobile access and cloud deployment,” said Ryan Johnson, assistant vice president of Enterprise Holdings. “The result is a truly modern business management platform that supports our objective of providing commuters with a smarter, better way to get to work.”

Using Appian Cloud, Enterprise Rideshare was rolled out in just 8 weeks. Appian handles nearly every aspect of the Rideshare business, providing a single system for managing the program across more than 25 markets.