Ameren Corporation is an American power company created by the merger of Missouri’s Union Electric Company (formerly NYSE: UEP) and the neighboring Central Illinois Public Service Company (CIPSCO Inc. holding, formerly NYSE: CIP). The company is based in St. Louis, Missouri, serving 2.4 million electric, and 900,000 natural gas customers across 64,000 square miles.
In an on-going effort to be more responsive to customer needs and to lower the cost of power generation, Ameren looked at the business processes underlying its Design Change Notification (DCN) System. The company wanted to break away from “traditional programming” to speed up application changes, enable tracking of processes, and make report generation easier and more valuable. The company also desired standardization across all plants to increase reliability.
Appian provided Ameren with an automated solution for managing its design change notification system, ensuring complete control over and visibility into the entire process. Appian also created a simple environment for building reports, modifying process, and more.