Customer Support

Appian’s comprehensive customer support services deliver maintenance, support, and product updates to customers, partners, and distributors. If you require assistance, please log in to Appian Community to log a support case, search the Knowledge Base of common questions and answers, or download product updates.

The Appian Community site provides online customer support, real-time collaboration and networking, and an ever-growing Knowledge Base of answers for common questions. The site is also a source of downloads for software, documentation, methodologies, and re-usable components. Appian Community’s simple social interface makes it easy to get support and tips from Appian employees and fellow users, watch live product webinars, register for training, view the latest software documentation, and more.

Keep your digital transformation initiatives hitch-free… with Appian Support.

STANDARD SUPPORT IS INCLUDED WITH YOUR APPIAN INVESTMENT:

• Online Case Management: Stay perpetually up-to-date on your support case with 24/7 visibility.
• Phone Support: Get live guidance from solution engineers who understand your issues.
• Live Screen Sharing: Get live guidance to address your challenge…right on your screen.
• Knowledge Base: Find answers to common questions, start to address your issue, and learn throughout the process.

Add Premier Support, designed for those who want to drive the fastest transformation.

PREMIER SUPPORT INCLUDES STANDARD SUPPORT CAPABILITIES AND ADDS:

• 24x7x365 Support: Always get support for mission critical systems and priority 1 and priority 2 issues.
• Expedited Response Time: Get answers to your questions and inquiries faster, with SLAs to ensure your needs are continually met.
• Primary Contact: Access to a primary contact, focused on your unique needs.
• Proactive Guidance: Learn how to solve potential issues before they arise.
• New Release Planning: Establish a proactive plan so you can always take advantage of the latest Appian release.