Customer Support

For the confidence, resources, and live support you need to run and grow your business.

Open A New Case Contact Support

Standard Support

Available to All Appian Customers

Support
  • Local business hours
  • Phone support
  • Online case management
  • Maintenance services contacts: up to 2 people
  • Live screen sharing
Lead Engineer

Not Included

High Availability

Not Included

Capabilities
  • Standard
Resources
  • Appian Community
  • Knowledge base articles
  • Design Guides

Premier Support

Featuring High Availability, 24×7 Support, and Exclusive Cloud Services

Support
  • 24x7x365 Support for priority 1 and 2 issues
  • 24x7x365 for launches and migrations
  • Expedited response times with SLAs
  • Phone support
  • Online case management
  • Maintenance services contacts: up to 12 people
  • Live screen sharing
Lead Engineer
  • Proactive guidance
  • New release planning
High Availability
  • Appian Cloud High Availability for 1 production instance
  • RPO of 1 minute
  • RTO of 15 minutes
Capabilities
  • Bring Your Own Key (BYOK)
  • Enhanced Data Pipeline
  • Log Streaming
Resources
  • Appian Community
  • Knowledge base articles
  • Design Guides




 

SUBMIT A NEW CASE

To open a support case, please log in to your Appian Community account. Upon logging a case, you will receive a case identification number for future reference.

PHONE SUPPORT

Contact Appian technical support by calling your local support team:

Americas: +1 703 442 1066
EMEA: +44 20 3695 0246
France: +33 184 886 650
APAC: +61 285 203 042
Singapore: +65 3158 1663

EMAIL SUPPORT

Contact Appian Support directly by emailing support@appian.com.

Appian Community Logo

The Appian Community site provides online customer support, real-time collaboration and networking, and an ever-growing Knowledge Base of answers for common questions. The site is also a source of downloads for software, documentation, methodologies, and re-usable components. Appian Community’s simple social interface makes it easy to get support and tips from Appian employees and fellow users, watch live product webinars, register for training, view the latest software documentation, and more.

Access Appian Community