The Future of the Contact Centre

Date: Jun 21, 2018

Location: Online

In a world with Alexa, big data and machine learning, what should excellent customer contact truly look like? And what are the benefits and limitations that these advanced tools hold for gold standard customer service?

In a brand new live broadcast, 21 June, 12 - 1pm BST, experts from Barclays, Eurostar and Appian will discuss the Future of the Contact Centre and dive into some critical themes including:

  • The limitations of robo-chat and what to do if your customers don’t want to use it
  • The impact of voice-led technology on the contact centre
  • Seizing new opportunities for customers by navigating new data sources
  • Empowering staff to fully utilise AI in customer services


RPA & Artificial Intelligence Live 2018

Date: Jun 26, 2018

Location: Online

Join Appian for the 2nd edition of the PEX Network RPA & AI Live. With over 1,500 registrants signed up, attendees will hear from industry experts on how organizations can bring together RPA and AI to deliver transformative business applications. Discover how some of the world’s largest businesses are automating routine tasks across legacy and modern systems, while freeing the workforce to provide even more value to the customer while driving innovation.

Leveraging Digital Tools to Treat Patients Along the Continuum of Care

Date: Jul 11, 2018

Location: Online

In this webinar, our experts will discuss ways in which technology is helping patients access the care they need even after they leave the four walls of a hospital. Using telehealth, mobile apps and remote monitoring for follow-up treatment, providers are improving quality of care while reducing high-cost readmissions or unnecessary trips to the emergency room. Meanwhile, patients are getting necessary follow-up care often without leaving the confines of their house. Speakers will touch on successful pilot projects that have reduced cost and improved quality, ways to integrate new technology and collaborate with providers, and how to measure success.

Driving Life Sciences Innovation in R&D Through Artificial Intelligence and Robotic Process Automation

Date: Jul 17, 2018

Location: Online

With the rising costs and complexities involved in bringing life sciences products to market, both drug and medical device manufacturers are re-examining how they conduct their business operations and how automation technologies can help play a role. The cost to research and develop new drugs is consistently escalating and this, on top of other challenges like outcome-based payment for products, is increasing the need for automation within the industry.
Attend this webinar to hear leading industry experts as they dive into how the next generation of technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA), and Internet of Things (IoT) are offering opportunities to dramatically increase efficiency while cutting costs in R&D projects and processes.