Global analyst firm IDC looks at how wind energy provider EDP Renewables North America (EDPR NA) implemented the Appian BPM platform for adaptive Case Management in fixing wind turbine issues.
This report from global IT analysis firm IDC covers:
- EDPR NA’s decision to build on a BPM platform
- Requirements & the vendor selection process
- Results of the deployment
- Lessons learned
Appian BPM enabled the organization to make more informed and calculated decisions when responding to support requests. Download this free report to read about the journey.