Customer Contact Center

Empower Your Agents and Cultivate Customer Loyalty

Transform your contact center with an innovative platform powered by industry leading case management. Automated business processes, unified data and intelligent software robots enable exceptional customer engagement.

A Smarter Call Center

Powered by seamless multi-channel integration and automation, Appian’s core case management and intelligent business process management capabilities can connect, extend, or replace components of call center environments to quickly modernize customer contact capabilities.

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Place Case Management at the Core of the CRM Customer Engagement Center

“85% of customer service centers now have multichannel capabilities, yet most lack any form of advanced customer service case or problem resolution functionality.”

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The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

“Enterprises select Appian for mobile and web proficiency, low-code design tools, strong cloud deployment support, and the Appian Records capability to support case-style work patterns.”

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Success Story Videos

See how Appian has helped enterprise organizations remove complexity from key processes to deliver simplified applications and streamline operations while empowering agents and customers alike.

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Barclays: Transformation to Support Customer Excellence

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Sunsuper and the Digital Customer Journey

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Target Group Revolutionizes Business

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Digital Transformation at Bendigo Bank


Realize the Power of Appian, The Digital Transformation Platform™

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. With powerful technology integrations including RPA, AI, and cloud, Appian helps companies quickly modernize contact centers to drive digital transformation and revolutionize the customer experience.

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