Powered by seamless multi-channel integration and automation, Appian’s core case management and intelligent business process management capabilities can connect, extend, or replace components of call center environments to quickly modernize customer contact capabilities.
“85% of customer service centers now have multichannel capabilities, yet most lack any form of advanced customer service case or problem resolution functionality.”
“Enterprises select Appian for mobile and web proficiency, low-code design tools, strong cloud deployment support, and the Appian Records capability to support case-style work patterns.”
See how Appian has helped enterprise organizations remove complexity from key processes to deliver simplified applications and streamline operations while empowering agents and customers alike.
Barclays: Transformation to Support Customer Excellence
Sunsuper and the Digital Customer Journey
Target Group Revolutionizes Business
Digital Transformation at Bendigo Bank
Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. With powerful technology integrations including RPA, AI, and cloud, Appian helps companies quickly modernize contact centers to drive digital transformation and revolutionize the customer experience.