In order to give beneficial and compliant service to patients and consumers, customer service representatives have to access various systems and need to be carefully trained to provide information in accordance with regulations. This is a very manual process which is handled usually by highly qualified employees and with required documentation and audits.
The Appian Intelligent Contact Center™ enables customer service agents to interact with customers using omni-channel capabilities while leveraging Dynamic Case Management and Intelligent Automation to deliver best in class customer experience.
Implementing the ICC solution for consumer support and managed care helps organizations:
Deliver Apps up to 20x Faster with Fewer Resources