Licensing and permitting are essential government services for residents and businesses. But often the processes involved in issuing or renewing a license or permit are slow, manual, and inefficient.
Appian helps agencies modernize legacy licensing and permitting systems, so they can reduce turnaround times and provide better customer service. The platform eliminates manual steps and enables automated workflows, intelligent routing, and concurrent application review by multiple departments—for more efficient operations and a superior customer experience.
Appian empowers federal, state, and local governments to move from paper applications and in-person payments to online permitting and licensing. Departments use Appian for managing their Business, Resident, Building, Environmental, Transportation, and any other licensing and permitting applications.