customer support management

Customer Engagement

Engage and retain customers with superior service.

Provide seamless customer experience at every touchpoint to earn the greatest of customer rewards – brand loyalty. With Appian, you can build unique applications that enable a unified customer view across multiple systems, product lines, and channels.

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Customer On-Boarding

Deliver flawless on-boarding service to retain and grow customers.

Drive profitable revenue growth by delivering streamlined customer on-boarding with personalized experiences for strategic customer segments, across any channel.

automating the contact center

Contact Center Automation

Complete, integrated support for your customer service functions.

Enable optimal customer engagement with streamlined, omni-channel processes. Take a customer-centric approach to requests that span multiple products, transactions, and touches.

member enrollment platform

Member Enrollment and Services

Engage and serve members quickly and efficiently.

Transform to on-board and retain members by providing a unified information view. Give individual and group members the power to navigate their own records anytime, anywhere.

Three Improvements to Accelerate Customer On-Boarding

The Appian digital platform can enable fast transition to omni-channel services while providing operational efficiency. Don’t wait on these three on-boarding improvements.