June 18, 2012

Saudi Food and Drug Authority Expands Appian BPM Program

Intelligent Processes Aid Medical Device and Narcotics Tracking Throughout the Kingdom

RESTON, Va.–June 18, 2012–Appian, the global innovator in enterprise and cloud-based business process management (BPM) software, today announced that the Saudi Food and Drug Authority (SFDA) has expanded its use of the Appian BPM Suite. The SFDA initially deployed its Medical Devices National Registration System on the Appian platform. The system uses intelligent processes to drive the registration of medical devices entering Saudi Arabia, and to track issues with those devices while in the Kingdom. Based on its success, SFDA has deployed a second system for the same management of all medications and narcotics. SFDA is the first organization to have an internal Appian development team in the Middle-East region, working in conjunction with Appian’s partner in the region, Secured Services Systems (SSSIT).

“The SFDA utilizes the most advanced technologies available to ensure the safety, quality and efficacy of the medical devices, food and medications available to the people of Saudi Arabia,” said Khalid Al-Rsheed, E-Services Executive Director at Saudi Food and Drug Authority. “The Appian platform supports our mission to protect and maintain the public health by providing real-time analysis and guiding the right next steps for our Port of Entry Inspectors. Our BPM success has been greatly enabled by Appian’s support, represented by the presence of Eng Mohammad Abusinnah and the professional services team.”

The Saudi Food and Drug Authority is an independent body that reports directly to The President of Council of Ministers. The SFDA’s charter is to ensure the safety of food and drugs for humans and animals, and the safety of biological and chemical substances. It regulates and oversees these materials throughout the Kingdom, whether imported or locally manufactured. Moreover, the SFDA is in charge of consumer awareness on all matters related to its charter.

The Medical Devices National Registration System currently has more than 15,000 active establishments with more than 80,000 products being tracked. When such an item is proposed for import into Saudi Arabia, a defined and approved establishment profile is entered into the system. The system then does intelligent real-time pattern matching of components and ingredients against what is already being tracked in the Kingdom. Anything flagged for causing adverse side effects prompts a real-time alert. The system then helps guide the Port of Entry Inspector to appropriate next steps – such as refusing registration to import, prompting questions for required additional information, enabling collaborating with an expert to make the best decision, etc. The new system for narcotics and medications will function similarly.

“We are proud to support the mission of the Saudi Food and Drug Authority,” said Ambarish Desai, Director of International Sales at Appian. “Appian’s integration of process, rules and content on our real-time event and analytics architecture provides a single environment for all aspects of the SFDA’s device and materials case management.”


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Appian delivers an enterprise platform for digital transformation that makes it easy for organizations to move fast and revolutionize the customer experience. Powered by industry leading Business Process Management (BPM) and Case Management capabilities, Appian’s low-code approach radically accelerates the time it takes to build and deploy powerful, modern applications, on-premises or in the cloud. The world’s most innovative organizations use Appian to revolutionize their customer experiences, transform their business operations, and master global risk and compliance.