As a leading poultry provider in the Italian market with more than 30% market share, Amadori services more than 20,000 customers with more than 1,500 products and 9,000 employees across 17 product plants, 800 farms and 19 distribution centres. As with many large organisations, Amadori's technology landscape consists of heterogeneous ERP (enterprise resource planning) and CRM (customer relationship management) systems, legacy and custom applications, plus many spreadsheets and unstructured processes. The lack of integration among these systems resulted in manual processes, leading to inefficiencies and errors.

Seeking to simplify operations and enhance collaboration, Amadori turned to Appian to modernise its technology infrastructure. The company aimed to simplify work and improve the user experience for its employees, partners, and customers throughout the value chain. In addition, Amadori wanted to speed up application deployment with lower upfront investments and better leverage cloud technologies.

Using the Appian Platform, the team created a series of new, modern, and connected digital business applications on a fast and flexible technology infrastructure. These new enterprise applications span different functions, from procurement, finance, sales and customer management, product and innovation, legal, IT and fleet management to marketing and packaging. The shift from paper-based to digital processes significantly improved compliance, visibility and control over financial processes.

Using the process automation, data fabric and low-code capabilities of the Appian Platform, Amadori’s digital transformation programme has achieved high-impact business outcomes. To date, Amadori uses Appian to:

• Manage the complete procurement cycle from request to payment, averaging about 100,000 invoices annually, with 25% completely automated.

• Create a new application with a complete view of customer information and documentation with integration with existing systems, which helped reduce credit request lead time from one week to 2.5 days.

• Enable effortless collaboration for product development and innovation to help the team manage more than 150 projects and complete 3,000 tasks with 50 employees in the first four months.

• Streamline legal processes to manage commercial agreements with retail clients and suppliers; replace paper documents with digital contracts and electronic signatures with significant time savings.

• Maintain and manage assets with more than 2,500 IT devices and vehicles. Appian helped Amadori and its external car dealers coordinate fleet maintenance requests for better visibility and efficiency.

• Orchestrate packaging-level review and approval between Amadori marketing, quality assurance departments, and external agencies; manage 1,600 graphic requests and changes, with 8,000 completed tasks in one year.

Read the Amadori case study for more information, and explore other Appian customer success stories to see how you could grow and scale your organisation with Appian.