The term “case” means different things in different industries. In healthcare, for example, a case can be a patient. Medical workers go through a series of processes to figure out why the person is sick: information collected, tests, and knowledge compiled toward finding a treatment.
A case could also be an item, like a pair of shoes you ordered that never arrived. When you call customer service, the rep you speak with should be able to piece enough information together to determine what happened and the best course of action.
No matter your industry or circumstance, the common thread is the dynamic nature of interactions between people, processes, and data.
Read this whitepaper to learn how case management helps you unify these interactions, to maintain control and achieve better, faster, smarter decisions.