For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike. In this recorded webinar, hear from Appian Contact Center expert Todd Marthaler and eWEEK Market Expert Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences.
- Why data from across your organization (not just your CRM) is critical to incorporate into your contact center
- How case management can drive higher customer satisfaction
- Best practices on continuous monitoring and improvement of your contact center experience