Free, perfect, and now. That is the definition of customer expectations in the Digital Age. Technologies to meet those expectations exist in abundance. But frankly, that’s part of the problem.
Organizations need new skills to effectively implement an expanding set of digital capabilities, such as artificial intelligence (AI), deep learning, the internet of things (IoT), and robotic process automation (RPA). Deploying digital technologies one at a time will lessen the scope of opportunity. Deploying them within traditional departmental boundaries will make it hard to deliver on the new set of customer expectations.
Watch this webinar to learn why digital business success depends on a process-based management framework that emphasizes customer experience. Andrew Spanyi, internationally recognized author on BPM and process related topics, will share new analysis from the field, and Alice Wei, Director of Digital Innovations at the University of South Florida, will outline USF’s successful transformation program.
Watching this webinar will teach you how to:
- Use digital to transform the customer experience and operational processes while challenging traditional business models
- Align customer-centricity with a process-based view to achieve the full value of digital transformation
- Assess your readiness for digital transformation success with the Digital Framework Checklist