Hear three unique perspectives on how to align your business around the customer using Dynamic Case Management (DCM).

  • Matt Richard, CIO at Laborers International Union of North America, gives a case study on how DCM helps the organization effectively serve and promote the interests of its more than 500,000 members.
  • Craig Le Clair, VP and Principal Analyst at Forrester Research, discusses new market data highlighting tangible best-practices and pitfalls to avoid in using DCM to drive a seamless customer experience.
  • Malcolm Ross, VP of Product Marketing at Appian, demonstrates the speed and power of DCM solutions built on the Appian Platform.

Watch this webinar to learn how embracing a platform for Dynamic Case Management built on a Business Process Management core can provide a single view of customers in the proper operational context to deliver an excellent experience.