In a world with Alexa, big data, and machine learning, what should excellent customer contact truly look like? And what are the benefits and limitations that these advanced tools hold for gold standard customer service?

In this webinar recording, experts from Eurostar, Appian and a global bank discuss the Future of the Contact Centre and dive into critical themes including:

  • The limitations of robo-chat and what to do if your customers don’t want to use it
  • The impact of voice-led technology on the contact centre
  • Seizing new opportunities for customers by navigating new data sources
  • Seizing new opportunities for customers by navigating new data sources
  • Empowering staff to fully utilise AI in customer services