Target Group, a leading software and business process outsourcer in the UK, delivers solutions for loans and mortgages, savings, investments and insurance to the financial services industry. A large number of top global banks use Target Group’s software and services to manage their lending and investment portfolios.

Target identified the need to create a robust, compliant, highly auditable solution to support the clients need to contact impacted customers, manage communication and provide suitable resolutions. The organization turned to Appian to deliver a modern enterprise solution to manage the lifecycle of the customer journey including contact management, query management, complaints management, remediation fulfillment and reporting.

Learn more about the Target Group Story and how Appian delivered a fully integrated financial management system.