Government agencies are under intense pressure to increase their standard of service to their constituents, and technology is playing a large role in that. The combination of mobile devices and sophisticated business-to-consumer digital services has affected customer expectations well beyond interactions with the private sector.
Moreover, they expect consistency across all these channels. They want to be able to access their case histories and rely on agencies to track their interactions. Increasing the value of an agency’s citizen services and meeting the expectations that today’s consumer technology creates, while also overcoming bureaucratic limitations are primary challenges for public-facing agencies, and can be quickly and efficiently addressed with a dynamic constituent case management solution, built on a platform that is able to adapt as quickly as technology changes.
Download this report to learn ways to help your agency meet the needs of your constituents while also future-proofing your IT modernization efforts.