Organizations are using AI in new and innovative ways, but augmenting customer experiences could prove to be the most beneficial. Gartner reports that by 2021, “15% of all customer service interactions will be completely handled by AI, an increase of 400% from 2017.” Is your organization implementing an AI strategy to help improve CX and free agents to handle more complex interactions?
Read this report from Gartner. We think you’ll learn:
- How AI can help improve CX
- Potential starting points for Customer Engagement applications
- How to overcome challenges to find the best fit for AI in your organization
Gartner, 2018: How to Use AI to Improve the Customer Experience, Melissa Davis, 11 April 2018