Organizations are using AI in new and innovative ways, but augmenting customer experiences could prove to be the most beneficial. Gartner reports that by 2021, “15% of all customer service interactions will be completely handled by AI, an increase of 400% from 2017.” Is your organization implementing an AI strategy to help improve CX and free agents to handle more complex interactions?

Read this report from Gartner. We think you’ll learn:

  • How AI can help improve CX
  • Potential starting points for Customer Engagement applications
  • How to overcome challenges to find the best fit for AI in your organization

Gartner, 2018: How to Use AI to Improve the Customer Experience, Melissa Davis, 11 April 2018