The global pandemic has disrupted “normal’ for financial institutions, forcing them to look for ways to pivot quickly in order to maintain great customer service. However, many financial services institutions are burdened by inherited legacy architecture, and those limitations make it nearly impossible to deliver great customer experiences on a consistent and scalable basis.
Watch this insightful presentation, recorded during AIIM’s Virtual Event: “Process Automation Success Stories: From Passivity and Reactivity to Agility and Responsiveness”.
In this session we examine:
- How all successful business decisions in financial services must be centered around the customer
- How unifying data, process and people through automation provides great customer experiences