Customer expectations are changing at break-neck speed. Contact center leaders have a tremendous vision of the CX they want to deliver, but environments marked by siloed data and legacy systems continue to provide disjointed customer interactions. Listen to Todd Marthaler, Appian Industry Practice Lead for Contact Centers, to learn how leading organizations are transforming CX with a unified customer view, universal agents, and seamless customer engagement to deliver the customer experience customers expect now and into the future.
In this recorded webinar, you’ll learn:
- How point solutions have complicated agents’ efforts in delivering positive CX.
- Why organizations are implementing solutions that are adaptable and flexible to meet the needs of customer service operations, their business, and customers.
- How some of the world’s leading organizations are dramatically improving the KPIs that matter to them most – including customer and agent satisfaction.