NBTY is the largest vertically integrated source of nutritional supplements in the US. The organization recognized that it needed to modernize its IT infrastructure to keep up with consumer demand and quickly roll out high quality products to the market. NBTY selected Appian’s Application Platform to drive program definition across its entire scope of work and enhance visibility and management. Through Appian’s agile development approach, NBTY has accelerated operations for critical programs across the entire organization, including a Store Renovation Process which has reduced the renovation time for Vitamin World retail outlets from 35 days to 13 days.

Key case study takeaways:

  • How an iBPMS platform can optimize both structured and unstructured aspects of a Case Management work scenario and critical business operation
  • How smart process guidance can direct employee behavior in support of organizational objectives
  • How to turn “tacit knowledge” into “institutional knowledge” for smarter business decisions and agile time-to-delivery of customer service