BPM’S EXPANDING HORIZONS

January 31, 2013   |   KM World

No longer the domain of large enterprises, business process management (BPM) is now also feasible for small and medium-sized businesses. And, new features such as social media and mobile applications are making BPM more robust and versatile. Bank of Tennessee, a community bank, wanted to improve its procedures while providing a collaborative environment for workers…

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