ANALYTICS & BPM ‘SMAC’ DELIVERS A MUCH-NEEDED COMBINATION PUNCH FOR PEAK CUSTOMER EXPERIENCE

July 28, 2013   |   Analytics

In some circles, business process management (BPM) has developed an unfortunate reputation, particularly among general business media. From the media’s perspective, the negative reputation is implicit in the words themselves: “process” implies rigidity, and “management” implies slowness. Business that’s rigid and slow is antithetical to success…

About Appian

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.