case management management - appian

Public Sector | Constituent Services
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Constituent Case Management

Manage your constituent services workload

Deliver a single view of all case information from relevant systems and data sources. Constituent Case Management is a BPM driven application that allows data to be stored within the application and easily accessible. The Records feature allows agencies to integrate data from multiple sources, collect attachments, and store audit history while performing tasks. The application enables staff to collaborate, reduce response times, and increase productivity.

  • Specialized analytics and intelligent automation improve outcomes and customer service
  • Complete support for structured and unstructured case management processes
  • Contact Center integration assures seamless end-to-end support

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