Life Sciences | Governance, Risk and Compliance
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Compliance & Government Affairs Hotline

Achieve regulated and efficient handling of compliance and government affairs

All cases of whistleblowers for misconduct, fraud, or misbehaviour of employees must be handled confidentially and proofed for seriousness and evidence. A solution needs to direct intakes from various sources to the correct function and track the progress over the process, while documenting and recording all steps.

The Appian Intelligent Contact Center™ for compliance and government affairs hotlines provides case management for end-to-end processes and documentation. By implementing the solution’s omni channel management, intelligent automation, single view of the customer record and comprehensive case management, customers benefit in the following qualitative and quantitative metrics:

  • Improved agent quality experience and compliance to policies and procedures
  • Accelerated processing time for interactions based on process automation
  • Reduced training time for new agents with consolidated customer views and recommended actions

Deliver Apps up to 20x Faster with Fewer Resources

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