All cases of whistleblowers for misconduct, fraud, or misbehaviour of employees must be handled confidentially and proofed for seriousness and evidence. A solution needs to direct intakes from various sources to the correct function and track the progress over the process, while documenting and recording all steps.
The Appian Intelligent Contact Center™ for compliance and government affairs hotlines provides case management for end-to-end processes and documentation. By implementing the solution’s omni channel management, intelligent automation, single view of the customer record and comprehensive case management, customers benefit in the following qualitative and quantitative metrics:
Deliver Apps up to 20x Faster with Fewer Resources