Life sciences organizations are obligated by regulations to actively search, report and investigate all adverse reactions in relation to treatment with their products. Therefore they need to ensure 24/7 access to reporting tools and document the reporting in a standardized template. A solution needs to provide access to intake via multiple channels, reporting on all available data and interactions, and flow into follow-up processes.
Appian’s Intelligent Contact Center (ICC) solution is a multichannel contact center that can report adverse drug reactions and provide important medical information to users.
By implementing the ICC solution for adverse event reporting, customers see the following benefits: