Successful FNOL capabilities address the needs of both the claimant and the insurer, with a streamlined, omni-channel process that can deliver a best in class customer experience. Leveraging multiple submission channels – including calls, chats, and SMS – is especially important during high volume FNOL intake from catastrophe losses.
The Appian Intelligent Contact Center™ enables insurers to make the FNOL experience more efficient so they can reallocate expensive resources to more complex claims handling activities, ultimately increasing customer satisfaction.
