Intelligent contact center.
Improve contact center productivity and constituent experience.
Citizen, business, and employee expectations are constantly rising. Personalized experiences, fast and complete resolution, and seamless engagement are just the beginning of what customers expect from government services. However, contact centers are saddled with siloed data, disconnected channels, and manual processes that make for disjointed and poor experiences.
With the Appian Intelligent Contact Center™, deliver integrated constituent services across channels and touchpoints to improve how you service and advise customers. Automate and streamline interactions and transactions for faster processing times. Gain a single, contextualized view of citizens, businesses, employees and other stakeholders.
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Features at a glance:
- Bring together data and interaction history from across the organization to create an actionable, unified customer view
- Improve customer experience by ensuring inquiries are resolved the first time
- Decrease processing time, reduce operational costs and improve agent experience
- Support agents with dynamic case management, robotic process automation, and intelligent recommendations
