Employees are an agency’s most valuable resource. Appian helps human resources (HR) organizations build employee-centric solutions that exceed expectations and free HR leaders and staff to focus on engagement, not systems.
The Appian Intelligent Contact Center provides a centralized solution to streamline HR requests and empowers federal, state, and local government HR departments to deliver exceptional employee experiences. With Appian, HR specialists have a unified employee view that dynamically changes to give them the right information at the right time.
Omni-channel communications consolidate all employee inquiries into a single solution, providing insight into HR workloads and ensuring HR specialists can track and quickly resolve requests. Intelligent Automation and Case Management capabilities help your HR team efficiently manage repetitive tasks and focus on complex HR processes and issues.