contact center dashboard

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Intelligent Contact Center

A unified view for incredible customer experiences

Customer expectations are constantly rising. Personalized experiences, fast and complete resolution, and seamless engagement options are just the beginning of what customers expect in return for their continued loyalty. However, contact centers are saddled with siloed data, disconnected channels, and manual processes that make for a disjointed customer journey and poor experience.

Backed by the number one rated case management solution, the Appian Intelligent Contact Center™ is transforming how organizations engage with customers and deliver CX.

  • Unified Customer View – Bring together data from across the organization to create an actionable customer view.
  • Support Agents – Dynamic case management and intelligent recommendations help guide agents to handle any situation, fast.
  • Omni-Channel Engagement – Turn multi-channel support into a true omni-channel environment with embedded voice, chat, and SMS in a single interface.

Application Views

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