Retail

Customer Service

How can you improve end-to-end customer experience, from omni-channel capabilities to streamlined order fulfillment?

Consumer expectations demand a customer-centric engagement strategy. There is an increasing preference for a seamless omni-channel experience that orchestrates digital interactions and mobile apps, alongside traditional interaction.

With Appian’s platform, you can achieve transparency across the many complex systems that directly or indirectly impact the customer journey. Meet the challenge to design, manage, and improve the customer experience.

“Appian supports our Omni-Channel aspirations and is all about smarter decisions, faster action, and more transparency to deliver the best customer experience.”
Mark Fishman, Project Manager, Retail Operations Development, John Lewis.