National Rural Utilities Cooperative

Formed in 1969, the National Rural Utilities Cooperative Finance Corporation (NRUCFC) is a privately owned, non-governmental organization that provides state-of-the-art financial products to its members. Member organizations in 49 states, the District of Columbia and two U.S. territories include 899 electric utility systems, 513 telecommunications organizations, 66 statewide and regional service organizations and 66 associates.

Business Problem

NRUCFC saw the need for an enterprise process platform with sophisticated document management capabilities, leveraging a Service Oriented Architecture and providing increased process visibility. NRUCFC also desired greater consolidation and automation in their credit workflow systems and compliance processes, as well as seamless electronic data exchange processes.

Appian Solution

Through the use of Appian’s process management tools and software, NRUCFC provided its managers with unprecedented visibility into and control over their strategic business processes. Appian’s secure, Web-based reporting dashboards allowed NRUCFC to establish and measure key performance indicators and view performance metrics, exception notifications and process audit trails, so that managers can quickly identify business issues and inefficiencies and take corrective action. Appian electronically orchestrates data exchange among NRUCFC’s Credit Workflow systems and compliance processes and transforms them into a single, consolidated end-to-end enterprise process. Appian complements NRUCFC’s existing infrastructure and enables flawless data exchange across several pre-identified business processes, creating cross-functional capabilities between Credit Workflow and Borrower Compliance functions.