Bank of Tennessee

Bank of Tennessee has been a financial services leader in the greater Tri-Cities area since 1974. Through a commitment to customer satisfaction, the company has grown to employ more than 180 professionals in 11 branches and an operations center in the Northeast Tennessee region plus a business banking location in Nashville.

Business Problem

Bank of Tennessee wanted to improve its procedures while providing a collaborative environment for workers. “We wanted to streamline and automate our processes, starting with loan origination, and to provide a collaborative social environment,” said Will Barrett, senior operations officer. Bank of Tennessee sought a solution that already included its key requirements and was affordable to develop and support.

Appian Solution

Bank of Tennessee chose Appian not only for its mobile and social features, but also for its capabilities in comprehensive dynamic case management. Loan origination involves a combination of structured automation and unstructured human interaction and collaboration. It also creates volumes of paperwork that must be reviewed, approved and maintained. Appian ensures efficiency in straight-through processing and better, faster decisions in human collaborations through its suite of integrated process, business rules, content management and collaboration features.

Bank of Tennessee has integrated Appian with its core records system, its imaging system, and other ancillary systems. Making all of that power available on a mobile device means Bank of Tennessee’s loan officers can interact with customers to initiate, check on, or modify a loan request from anywhere.