Latest Media Coverage

Technology failing to deliver on the CX says survey

May 13, 2020   |   Engage Employee

A new survey designed to understand employee attitudes at large organisations across the United States and Europe with respect to business automation technologies and the “humanisation” of business-to-customer relationships has found that technology is failing to build stronger customer relationships.

Agile working and disruption take centre stage at Appian World 2020

May 13, 2020   |   IT Pro

The business changes caused by the coronavirus pandemic will never go away, say CEO and guests.

Appian releases apps to help organisations manage coronavirus response

May 13, 2020   |   Cloud Pro

Appian has unveiled three new apps intended to help organisations better weather the storm created by the ongoing coronavirus pandemic.

Appian Survey: 82% of Respondents Say Organizations Need Stronger Customer Relationships

May 13, 2020   |   Solutions Review

Appian recently announced the results of its “Business Automation Technologies and the Customer Experience” survey. The aim of the survey, conducted by IDG, was to understand employee attitudes at enterprises across the United States and Europe regarding business automation technologies and business-to-customer relationships. The COVID-19 pandemic has only magnified the significance of leveraging technology to create stronger customer relationships.

Appian releases apps to help organisations manage coronavirus response

May 13, 2020   |   IT Pro

COVID-19 Response, Paycheck Protection Program and Workforce Safety & Readiness are available now.

Survey Finds Business Automation Technology Falls Short Of Promise

May 12, 2020   |   Forbes

The evolving tech landscape and the maturing of machine learning and artificial intelligence have driven an increase in automation. Automating routine tasks ostensibly helps the organization operate more efficiently and frees employees to focus on higher value tasks like innovative new products and services for customers.