July 27, 2018 | Global Banking and Finance Review
Appian has announced integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve customer service experience and the productivity of contact centres.
July 25, 2018 | Computerworld UK
Google Cloud has announced a new enterprise contact centre solution which uses AI to mimic humans to answer simple queries and automatically route callers to the right agent. Initial partners include Appian, Genesys, and others, to develop best practices such as disclosing when customers are talking to a bot, and education around issues such as unconscious bias and the future of work.
June 24, 2018 | The Washington Post
Dulles tech corridor’s brightest stars explain what sets this area apart.
June 06, 2018 | Forbes
There is a universal need in business for unique software made simply. The challenge for CIOs is deciding the best way to digitize enterprise environments to express that uniqueness and achieve differentiation over the competition.
May 29, 2018 | DevOps
The real story of Appian World was about low code, business process management, hackathons and the Woz.
May 23, 2018 | Fintech Futures
Austria’s Addiko Bank has deployed two new digital banking applications on Appian’s low code application platform. The applications cover lending and trade finance processes across Addiko’s corporate and SME customers. The duo explains that applications have reduced customer wait times by as much as 50% by cutting “time to yes” for simple loans down from one week to three days.