Business Problem

We have a group of insurance providers that provides insurance products to the New England states. We saw a need to increase agility, reduce operational costs and improve ease of use of our existing systems to improve customer satisfaction.

Process Players

  • Insurance agents
  • Customer service representatives

Process Steps

We developed a common user interface that can deliver support across an external web portal to serve our insurance agents along with an internal web portal that’s accessible to staff. The applications that we made required zero-coding, enabling us to roll them out in significantly less time than tradition programming approaches.

Process Benefits

All of the applications we built are accessible on mobile devices. Because of that, not only did we empower our employees, we have been able to extend these processes to our independent agent network, streamlining the customer experience.

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