What Does Digital Transformation Mean?

The term “digital transformation” has become a buzzword lacking clear meaning. This blog post offers clarification for industrial organizations in an asset performance management (APM) context.

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Process Excellence Essential as Businesses Face Unrelenting Technological Change

We are entering an era of seemingly unprecedented technological change that is disrupting how organizations operate. In the past, companies gained efficiency and competitive advantage through deep

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How healthcare can save billions on AI and machine learning with BPM

Healthcare is at a two-tined fork: One strip leads to repeating the same mistakes others have already made while the more enlightened rail learns from those instead. That avenue is not a foregone

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Improving Our Business by Improving Our Processes

Business Process Management (BPM) is the methodology IWCO Direct uses to document current-state process flows that identify pain points, waste, and handoff issues in our processes. We then use these d

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Is SaaS Really Disrupting The BPM Landscape?

Over the years, Software as a Service (SaaS) has rapidly gained a significant market share in the enterprise software landscape. Since Salesforce pioneered the idea of distributing cloud-based softwar

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How Aviva tidied up its business processes with Appian

UK insurer Aviva is increasingly turning to software vendor Appian in its attempts to rewrite tired and inefficient business processes to help speed up customer service response times.

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The 3 most important data metrics for retaining customers

Nearly everything in modern business, including healthcare organizations, is measurable, but often companies are relying on legacy data that can obscure the truth about what is happening in the

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How One University Uses Low-Code Development to Speed Up Its Processes

The University of South Florida needed a way to improve processes, eliminate waste and enhance the user experience.

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Mini guide: How to talk to executives about process automation

How do you tell the story about BPM & automation & robotics to top management so that they see this as a valuable topic?

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What is RPA? A revolution in business process automation

Robotic process automation has gained traction as a way of automating tedious business tasks, freeing up corporate workers to tackle higher-value analysis and decision-making.

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