There's a lot of discussion right now about applying Lean principles to BPM initiatives ñ and for good reason. BPM is about removing waste across the enterprise and maximizing all facets of performance, ultimately to enhance the delivery of goods, services and support to customers. Lean is a philosophy and methodology for creating maximum value with less work, originating from the base notion that anything that doesn't directly add customer value is wasteful. Forrester Senior Analyst Clay Richardson has been a steadfast champion of the Lean/BPM union, as we saw back in October when he keynoted on Forrester's new Lean BPM Index at our Appian FORUM09 conference.
The great thing about Forrester's Index is that it doesn't just identify where your BPM project sits on the Anemic/Lean/Bloated scale; it actually gives you a tactical plan for beefing up or scaling down as needed to hit the Lean sweet-spot. It's an invaluable tool in the process improvement arsenal.
You can hear Clay explain it for himself in our upcoming webinar, "Hitting the Lean BPM Target," on March 11 at 11:00am ET. He'll tell you what you need to know to make Lean BPM work in your organization today, and he'll use Appian customer case examples to show how striving for Lean leads to accelerated returns.
Don't miss this one.
Ben Farrell
Director of Corporate Communications
