Mobility has moved beyond initial deployment phase

For the past few years, companies have been asking themselves whether or not they should work to support mobile device use by implementing bring your own device and similar solutions. Speakers representing IDC at the recent Computerworld IT Roadmap conference explained mobility has matured substantially in the past year, CIO magazine reported.

According to the news source, Venu Reddy research director for IDC India, said there is no longer a question as to if companies should implement mobile strategies. Instead, the issues pertain to how organizations should go mobile.

“The debate is no longer around whether to enable a mobile workforce. It’s more about deciding which devices to support, who gets access to what, and how to develop the infrastructure that is needed to support these devices,” Reddy told audiences, the report said.

Shalil Gupta, consulting and insights director for IDC India told conference attendees that mobile has matured to the point that mobility plans can lead to an increase in productivity and job satisfaction while also having a minimal impact on the overarching infrastructure costs. Essentially, mobility has become so normal that the cost of upgrading infrastructure to support operations is no longer a significant inhibitor for growth, Gupta said, according to the news source.

Reddy went on to tell audiences that having success with mobility is not longer about simply supporting a device in a one-time project for an executive or simply enabling users to deploy a single type of smartphone on the corporate network, the report explained.

“[Mobile success] is about proactively designing IT to function seamlessly across multiple platforms and devices. Mobility is a disruptive innovation,” said Reddy, CIO magazine reported.

Aligning mobility plans with the company-wide strategies needed to support smartphone and tablet use seamlessly is highly dependent on supporting mobile plans with the right operational strategies. In many cases, mobility allows employees access to large quantities of data from social and cloud sources, making the influx of information overwhelming and difficult to manage. Business process management software can alleviate these problems by introducing automation into the environment and ensuring that many data functions are streamlined. This allows employees to unify social, mobile and cloud operations into a more accessible entity, leading to process-level improvements that can generate revenue and improve customer satisfaction.