The Keys to the Digital Transformation Engine
IT has become heavily engulfed in a swarm of buzzwords and acronyms over the years—some of which describe or guide our digital business goals.
…Age of the Customer…
But what’s the 2017 winner by a landslide?
And can’t you see why? As the enterprise evolves and becomes more centered around usability and the customer, the requirements for digital initiatives advance as well.
Application Development and Delivery professionals are increasingly looking toward low-code platforms to support agile delivery of their solutions. This isn’t a surprise. In fact, Forrester Research forecasts the low-code market to continue its climb to $10 billion in revenue by 2019*.
But what are the common goals to help organizations achieve success in their digital business initiatives?
Appian recently commissioned Forrester to survey 200 IT decision makers regarding low-code platform implementation strategies for three specific digital initiatives: digital process automation, digital customer engagement, and digital transformation.
Key Digital Initiatives
Before we dive into the benefits, let’s look at each initiative:
First up is Digital Process Automation (or DPA if you don’t mind the acronyms)
DPA is the evolution of BPM in response to the ultimate goal of digital innovation and transformation. Automation being the operative word here—DPA platforms converge new technologies that further efforts to automate processes and delivery with consistency and speed.
Next, we focus on Digital Customer Engagement: The concentration on implementing new digital engagement platforms for customers, employees, partners, and other communities, including e-commerce functions.
Finally…Digital Transformation: the radical transformation of application delivery platforms and practices to foster business innovation and modernization. The two initiatives referenced above naturally fall under digital transformation, as user engagement and automation via modern innovations are essential to its success.
These goals are seen broadly as a top priority. In fact, roughly 75% of surveyed decision makers agree.
Key Takeaways from the Forrester Survey
We invite you to read Forrester’s survey, Power Your Digital Initiatives with Low Code Platforms, and explore what we’ve uncovered…
- Low-code platforms solve delivery-speed challenges more cost effectively, with better performance and at greater scale than traditional platforms can.
- Implementation success hinges on strategic alignment—having the right skills in place not only to build applications, but to evolve the platform—and being able to continuously innovate.
- Using low-code platforms to support digital initiatives can result in better financial outcomes, and perhaps more impressively, can help organizations realize significant improvements in customer experience, process efficiency, and business agility.
Key Requirements for Success
Of course, identifying the goals is only half the battle. The strategy to take when driving toward these goals is vital.
Requirements, such as defining your project scope, selecting the right team, and finally selecting a low-code platform that best enables your success? All necessary focal points.
In this Forrester survey, learn the key requirements and get recommendations to help you get the most out of your low-code platform. Kick off that digital business plan with a bang!
Download the full survey here, and get a leg up on planning your roadmap toward digital transformation.
* Forrester’s Q4 2015 Global Low-Code Platforms Vendor Landscape Online Survey, Forrester Research, Inc.