Evolving Case Management Sector Puts Emphasis on Process Management

Business process management tools connect employees and help them share information over a variety of channels. A good business management software system will break down the departmental barriers within an organization, or between companies that are working together on a project. This functionality is critical in case management, especially as operational requirements evolve and become more demanding.

Medical Case Worker

Case management innovation is often a priority in health care.

Case management a key first step in protecting victims of violence
Effective process management is critical in case management just because it ensures revenue success, it is essential because it keeps people safe. A recent All Africa report explained that health care leaders in Gambia are training nurses in case management because they are often the first people to identify when violence is the reason why patients are in the hospital. In particular, nurses are usually in the best position to identify when sexual assault has taken place and make the first strides in establishing a case that can lead to better methods when protecting and supporting victims.

Case management integral in driving health care efficiency
Streamlining operations is essential in the health care sector, as the industry has a well-established reputation for being in almost constant financial turmoil, but also facing continual pressure to serve more people, with more complex problems than ever. This is evident in Canada, where recent efforts to cut millions of dollars from veteran care budgets. A recent Ottawa Citizen report explained that these cuts have experience significant scrutiny as recent data points to approximately 300 veterans who have been waiting months just to be put into touch with a case manager.

“A good business management software system will break down the departmental barriers within an organization.”

Case management is about people
According to a recent Australian Aging Agenda report detailed the results of a Melbourne School of Population and Global Health study on the future of case management. Emily You, who led the study, explained that many industry stakeholders believe that case management will continue playing a critical role in elder care initiatives moving forward, but the emphasis will be less on balancing budgets and more focused on educating and advising patients as those individuals take more control over their care.

Adapting processes for a new case management industry
All of these stories come together to emphasize the importance of business processes in case management. Health care organizations can’t afford to let victims slip through the system and need more stakeholders to get involved in case management processes, they need to provide more responsive support and case leaders need to become more focused on personal care, which means background management tasks must be handled more efficiently. BPM solutions can drive innovation in all of these areas.