Consumerization fuels process changes, forcing IT to adapt

The ever-shifting technological climate generated by the consumerization of IT and bring-your-own-device movements are creating an environment in which IT departments have to shift how they support users on an ongoing basis in an effort to keep up with process-related needs, Computerworld reported.

According to the news source, BYOD and consumerization in general are leading to a situation in which workers are using personal devices for work that are not necessarily tied to corporate policies. Since such computing platforms are refreshed often and employees will buy new devices separately, not in a single large-scale equipment refresh, the IT department has to be prepared to deal with frequent changes in the hardware and software platforms they have to support.

As a rule, this rapidly evolving device climate is changing how businesses align technology and processes. Employees are constantly adapting how they work based on what solutions they are using to get the job done, and IT departments increasingly play a smaller role in what computing platforms workers use. The report said organizations have to respond by creating a solid operational foundation with device management, application access and policy systems. They then have to be able to adapt those measures on an ongoing basis as process requirements change alongside technology-related shifts.

The news source explained that consumerization leads to an environment in which end-user devices and processes change as quickly as trends in the fashion industry, a pace that stands in stark contrast with the heavily controlled IT operations that were common in the past. As a result, organizations have to be prepared for technological and process-related change on a consistent basis. Ken Dulaney, vice president for mobile computing research at Gartner, told Computerworld that finding success in the process and technology support balancing act that comes with consumerization is dependent on having a solid foundation for operations that is also adaptable in nature.

“Businesses have to establish best practices that transition as the market transitions,” Dulaney told the news source.

Business process management software can help companies deal with changing technologies from an operational perspective. Aligning technology and business processes can be a challenge, but BPM systems automate many core tasks to allow workers to focus primarily on the functionality they want, not the devices that get them there. This helps businesses keep up with shifting mobile, cloud and consumerization patterns.