Business, IT functions have to align in cloud

Private cloud computing setups present many operational and technical challenges to the IT department. However, the benefits of the technology are so substantial that the potential issues in deployment are generally worth dealing with. According to a recent Network Computing report, responding to the specific challenges of the private cloud is heavily dependent on adjustments to how IT systems are managed.

The news source explained that most IT managers are used to working in a rigidly technical environment. They have a high level of expertise in the technology they use and work to optimize the environment to ensure smooth service delivery from the complex configuration. However, this technically-focused IT manager is quickly becoming outdated, forcing individuals to adapt to a need to align IT with business requirements.

In the past, many companies working to use IT service management principles did so using the IT Infrastructure Library or The Open Group Architecture Framework. However, the ITIL and TOGAF are designed for legacy IT departments, not the private cloud. Because of this, they do not equip organizations with the tools they need to effectively align cloud architectures with corporate requirements, the report said.

In the private cloud, the technological environment is elastic and scalable. It can shift every six months, the report said. The ITIL does not really equip businesses to achieve this kind of flexibility and change. However, the private cloud delivers a vibrancy and alignment of operational needs and technology that is too important to ignore because it is difficult to manage. Essentially, IT has to change to support the cloud, as the technology is becoming key to supporting shifting requirements.

While dedicated cloud management tools similar to the ITIL framework or TOGAF are few and far between, there are many tools that can help companies improve the way their technological and business systems interact. One of the most powerful is business process management software. BPM solutions offer organizations the ability to integrate cloud, social and mobile aspects of operations from a business and technical perspective. This includes aligning technology and processes to deliver a better informed IT department and a more customer-centric approach to deploying technology to support operations. Essentially, BPM provides the vital link between the technical and business sides of organizations, making it easier to align IT and corporate goals.